TK99 Flight's Privacy Policy — Your Data, Our Responsibility

TK99 Flight collects certain personal information to deliver the best possible experience. This data is used solely to improve your experience and keep your account secure.

TK99 Flight uses the information it collects solely for the following purposes:

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To process deposits and withdrawals quickly and securely.
• Support Services: To resolve any issues and provide support.
• Security: To prevent fraud, money laundering, and account hacking.
• Personalised Experience: To send you promotions and offers tailored to your preferences.
• Legal Obligations: To comply with licensing and anti-money laundering regulations.
• Platform Improvement: To improve service quality and enhance user experience.

TK99 Flight never sells your information to advertisers or third parties. That is our commitment.

TK99 Flight never sells your data. However, limited information may be shared in specific circumstances:

• Payment Processor: Approved payment gateways such as Mobile Pay, Nagad, and Rocket — to process your transactions.
• KYC Verification Service: Authorized service providers for identity verification.
• Legal Authority: When required to comply with a court order or government directive.
• Business Transfer: In the event of a change in ownership of TK99 Flight (members will be notified in advance).

TK99 Flight uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

TK99 Flight does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account use and for 5 years after account closure.
• Financial Transaction Records: 7 years, as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years after the issue is resolved.
• Cookies & Session Data: Upon session end or after a maximum of 30 days.

As a TK99 Flight member, you have several important rights that we fully respect:

• Right to Know: You can request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Object: You may object to your data being used for any particular purpose.
• Right to Portability: You can request a copy of your data in a structured, portable format.

To exercise any of your rights, contact our support team. We aim to respond within 30 days. Please note that we may be required to retain certain data due to legal obligations.

TK99 Flight strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Accounts suspected of being underage may be asked to provide age verification documents.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.

TK99 Flight uses industry-standard security technology to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL.
• Firewall: Advanced firewall systems are in place to block unauthorized access.
• Regular Audits: Security is regularly audited by third-party experts.
• Data Backup: Your data is securely stored on encrypted servers.
• Staff Training: All staff receive regular training on data protection.
• Two-step verification: Additional verification may be required for suspicious login attempts.

In the event of a data breach, we will notify affected members within 72 hours and take immediate action.

TK99 Flight may update this Privacy Policy as needed. When changes are made, our process is:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via your registered phone number or email.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

To request a copy of a previous version, please contact support. Along with this Privacy Policy, Terms & Conditions Reading both together will give you a clearer understanding.

Contact us for any privacy-related questions or complaints:

• Email: privacy@tk99flight.net
• General Support: support@tk99flight.net
• Live Chat: Available on the platform 24/7, with support in Bangla

We typically respond to complaints within 48 hours. Complex matters may take up to 30 days to resolve.